Open Access
American Research Journal of Business and Management
ISSN (Online): 2379-1047
DOI: 10.46568/arjbm
An Study of Impact of Human Resource Management Practices on the Policyholder’s Satisfaction with Service Quality of the Life Insurance Corporation of India (With Special Reference to Alwar Region- Rajasthan)
Abstract
An attempt is made in this article to analyse the text published in RBI Financial Stability Reports (FSRs) over the period
June 2010 to December 2021 using text mining tools. We construct a Financial Stability Sentiment (FSS) Index by linking
the FSR with a dictionary specially developed for capturing the sentiments published in FSRs. We find that the FSS
index perfectly tracks stress episodes such as economic deceleration, Asset Quality Review (AQR) process and COVID
19 pandemic, i.e., during these periods, the value of the index increased significantly – signalling bloated stress in the
financial system in India. Moreover, there is a significant negative correlation between the index and the market returns
that consistently captures the large upswings and downswings in the former. Consequently, the FSS index is a reliable
economic barometer as it is able to capture most of the events which had an impact on financial sector of the economy,
while also having an impact on consumer perceptions.
