Open Access
American Research Journal of Business and Management
ISSN (Online): 2379-1047
DOI: 10.46568/arjbm
Emotional Intelligence and Organisational Commitment of Nurses in Tamale Central Hospital, Ghana
Tamale Technical University, Department of Secretaryship and Management Studies, Tamale, Ghana
Aboko Akudugu, Issahaku Adams, Salifu Shaibu Abugri, “Emotional Intelligence and Organisational
Commitment of Nurses in Tamale Central Hospital, Ghana”, American Research Journal of Business and Management,
Vol 9, no. 1, 2023, pp. 116-123.
Abstract
The study investigated the effect of Emotional Intelligence (EI) on the Commitment level of Nurses at Tamale Central
Hospital in Ghana. The study involved all the 253 Nurses working at the Tamale Central Hospital. A total of 253
questionnaires were returned, but after screening for suitability, 248 responses were used for the study. Data was
analysed using descriptive statistics and simple linear regression. Nurses’ perception of emotions had a positive and
significant relationship with Affective Commitment (B=0.153, p=0.028). Understanding emotions showed a stronger
positive and significant relationship with Affective Commitment (B=0.358, p=0.001). Nurses’ ability to regulate emotions
also had a positive significant relationship with Affective Commitment (B=0.195, p=0.009). Nurses’ perception of emotions
positively significantly influenced Normative Commitment (B=0.175, p=0.011), indicating a sense of obligation towards
the Organisation. Understanding emotions had a strong positive significant relationship with Normative Commitment
(B=0.438, p=0.000). Nurses’ perception of emotions showed a positive significant relationship with Continuance
Commitment (B=0.315, p=0.000), which is commitment based on the costs associated with leaving the Organisation.
Emotional use and facilitation of thinking had a strong positive significant relationship with Continuance Commitment
(B=0.484, p=0.000). The study recommends for Nurses and healthcare facilities managers to prioritise Emotional
Intelligence issues among their Nursing staff. This will enable them to create a supportive and emotionally intelligent
work environment, which may lead to increased commitment, improved job satisfaction, and better overall healthcare
services.
